Operations Support Associate

Position Summary

The Operations Support Associate provides essential administrative and operational support across the organization. This role serves as a key resource for receiving, tracking, and resolving support tickets spanning our fleet, IT, office, and facility needs. The ideal candidate is dependable, detail-oriented, and eager to learn the fundamentals of food distribution operations.

Core Responsibilities

• Receive, triage, and resolve operational support tickets across fleet, IT, office, and facility categories
• Execute administrative tasks including bank deposits, office supply runs, and general errands
• Support day-to-day needs as they arise
• Coordinate with Operations Support team to ensure timely ticket resolution
• Maintain accurate records of completed tasks and ticket status

Qualifications

• High school diploma or equivalent required
• Valid driver's license with clean driving record
• English fluency required; conversational Cantonese and/or Mandarin preferred
• Strong organizational skills and attention to detail
• Ability to prioritize and manage multiple tasks
• Reliable, punctual, and self-motivated
• Comfortable using technology and learning new systems
• Effective communication skills

What We Offer

• Comprehensive health, dental, and vision insurance.
• Growth opportunities within Operations
• Work with modern inventory systems and technology
• Family-oriented company culture
• Stable employment with a growing, debt-free company